Shortcuts to: Ordering inc International Orders | Delivery | Returns | Customer Service | Privacy | General

Ordering

Do I have to buy online?
No, but ordering online is quick and easy. If you are unsure of anything please view our Contact Us page for contact details and we will be happy to answer any queries.

What does Create Your Account mean?

• This allows you to place your order online. Creating an account means that if you wish to place an order with us again in the future you don’t need to enter your delivery details again, you just enter your email address and the password you created when you first set up your account.
• The only data stored is your delivery address, you’re billing address if different and your contact details in case we need to contact you about your order.
• We respect your privacy and no information is passed onto third parties.

What password do I use in Create Your Account?
This is a password that you make up solely to create your Wow eStores account. We do not recommend using an existing password.

What email address do I use in Create Your Account?
We recommend using your existing email address as when your order is placed an email is sent to you confirming the details of your order. This allows you to keep a record and to check that everything is okay.

What forms of payment are accepted?
Most major credit or debit cards are accepted. We accept the following credit and debit cards, however we do not accept American Express.

When will my credit card be debited?
Your card will be debited as soon as we receive and start to process your order.

How do I know what is in stock?

• Everything online is normally in stock.
• If an item becomes out of stock after you place your order we will contact you immediately. We will issue a full refund or you may choose an alternative item.

Can I change my order?

• You will need to contact us the same day you placed your order as it is likely the order will be processed and dispatched that day. Please view our Contact Us page for contact details.
• We are not able to alter the details once the order has been placed in our order processing system and dispatched.

How do I change my order once it has been dispatched?

• Please Contact Us within 7 days of receiving your order.
• You will be responsible for return delivery costs and for delivery of the new item.
• Goods must be returned in the original packaging.
• Once the item has been returned to us we will then process and dispatch your amended order.

What if I change my order and there is a difference in price?
We will either refund or charge you the difference depending on the value of goods.

Do product prices include VAT?
All prices displayed include VAT but exclude delivery costs.

What happens if I decide to cancel my order?

• If at all possible please Contact Us the same day you place your order as it is likely the order will be processed and dispatched that day.
• Please see our Returns section for more details.

International Orders

• Placing your order - International orders can only be taken over the telephone or via email. We will need the product name, product code and quantity required, plus your full delivery, invoice and contact details. Please see our Contact page. You will then be provided with a quotation for the shipping costs.
• Payment details - We accept all major credit cards, except American Express. For your security we only accept credit card payments via the telephone, please do not email your credit card details. Payment via PayPal is also accepted.
• Delivery - please see delivery details below.

Orders for delivery to Isle of Man, the Channel Islands, Orkney, Shetland and Scottish Islands or the Republic of Ireland.
Please telephone us with your order. A quotation for delivery costs will be provided.

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Delivery

How much is the delivery cost?
Please see the Delivery page for full details.

Where do you deliver?

• Online orders - At present online orders can only be accpeted if delivery is to the UK and Northern Ireland, this excludes the Isle of Man, the Channel Islands, Orkney, Shetland and Scottish Islands or the Republic of Ireland.
• Telephone Orders – We can provide a shipping quote for orders to the Isle of Man, the Channel Islands, Orkney, Shetland and Scottish Islands or the Republic of Ireland.
• International Orders - Please Contact Us by email or telephone for a shipping quote. We are unable to deliver items over 20kgs.

What is the shipping method for international orders?
International orders are sent by DHL Worldwide.

Do you deliver to BPFO addresses?
If you have a BPFO address please Contact Us as we may be able to send your order by Royal Mail. Unfortunately DHL do not deliver to BPFO addresses therefore delivery costs would not be covered as shown on the Delivery page. We would be happy to provide you a quote for delivery.

How long is delivery?
Delivery is between 3 – 5 working days unless you have selected the Next Day delivery option. This excludes International and BPFO orders.

What if I received damaged items?
Please Contact Us. We will arrange collection for the damaged/faulty item and then arrange for either a replacement to be sent or issue a full refund. 

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Returns

Can I return items?

• If for any reason you no longer wish to keep your purchase you must Contact Us within 7 working days from the date you receive your order.
• Goods must be returned, where possible, in the original packaging.
• Unless items are damaged or faulty, you will be responsible for the return delivery costs.
• An administration charge of £10.00 will be charged to you if you wish us to arrange collection of non-faulty/undamaged items on your behalf

What happens if my items are faulty?
Please Contact Us and we will arrange collection for the damaged/faulty item and then either arrange for a replacement to be sent or issue you will a full refund.

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Customer Services

How do I contact Wow eStores?
Please see the Contact Us page.

How do I raise a complaint?
Please use the Contact Us page to raise any complaint issues by telephone or email. Customer service is very important to us and we will respond to any complaints raised within 1 working day

Can I leave feedback or suggestions?
Yes, please use the Contact Us page to leave feedback or suggestions. We value your thoughts and they will be taken into consideration and where possible acted upon.

View some of our customers feedback and comments

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Privacy

How will my personal details be used?
Your privacy is very important to us; please see the Privacy Policy page for information on how your personal details will be used. Wow eStores will not pass on your details to any third parties.

Are credit card details stored?
Credit and debit card details are processed using the Protx payment system. Credit and debit card details are not stored.

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General

What’s this newsletter all about?
When we have something that might be of interest to you we email a newsletter. This is not regularly sent, only if we think we have something of interest that you may find useful such as a cool or new products, price reductions, discount vouchers to use on our site or articles that we may write.

What if I don’t want a newsletter? How do I get you to stop sending them?
We don’t want to send you unwanted emails so don’t block us, just let us know you no longer want to receive the newsletter or change your Account settings. You can do this by

• Going to your Account and changing the settings. You do this by going to Edit Delivery Details and removing the tick from the box in the section Making the Most of Wow eStores.
• Sending us an email.
• Telephoning us.